ATM Parts Purchase & On‑Site Training

A leading ATM service provider in the Philippines approached Tiger Spare Parts Co., Ltd. with a critical need: sourcing reliable, high‑quality parts for their nationwide network of ATMs. After evaluating multiple suppliers, they chose us for our extensive inventory, competitive pricing, and our commitment to technical support.

The client placed an order of $10,000 for a range of ATM components compatible with top brands including Diebold Nixdorf, NCR, Wincor, Fujitsu, Hyosung, GRG, Hitachi, Glory, NMD, and OKI. Their goal was to minimize downtime, improve machine performance, and ensure their technicians were fully equipped to handle future maintenance.

To ensure the client’s team could maximize the value of their purchase, we arranged on‑site training at our factory. Our professional engineers provided hands‑on sessions covering:

• Part identification and compatibility
• Installation best practices
• Maintenance techniques to extend component life
• Troubleshooting common issues

The client was particularly impressed with the depth of our technical knowledge and the clarity of the training. They noted that the session significantly improved their team’s confidence and efficiency, directly contributing to reduced ATM downtime.

Since this successful collaboration, the client has continued to place repeat orders and has expanded their partnership with us to include additional parts and ongoing technical support.